Facebook, Instagram and WhatsApp come back online after outage

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Facebook, Instagram and WhatsApp appear to be back online on Monday after an outage that lasted more than six hours. Facebook acknowledged the problem but did not explain why its websites and apps were down.

Reports on DownDetector.com suggest the outages started around 12 p.m. ET. Facebook employees were also unable to use the company’s internal messaging on Monday, a source told CBS News.

“To the huge community of people and businesses around the world who depend on us: we’re sorry,” Facebook said on Twitter. “We have worked hard to restore access to our applications and services and are happy to announce that they are coming back online now. Thank you for your patience.”

Mike Schroepfer, chief technology officer of the company, also tweeted an apology, saying the company had encountered “network problems”.

“Facebook services are coming back online now – it may take a while to reach 100%,” he added. “To all the small and large businesses, families and individuals who depend on us, I am sorry.”

Facebook
A screenshot of Facebook.com as the business experienced the outage.

Facebook


In 2019, Facebook experienced a similar outage that lasted for several hours. The next day, the company declared a “server configuration change“was to blame.

Nick Merrill, who heads the Daylight Security Research Lab at the University of California at Berkeley, said all signs point to human error in system setup rather than a coordinated cyber attack. He said Facebook, which owns and operates at least 15 data centers, may have to visit each site and manually reset the system.

“They have to do this, most likely, in a synchronized fashion so that the correct messages multiply in a sensible way to piece together a cohesive overall map of autonomous systems. It’s a pretty delicate process,” Merrill said.

Facebook fell along with other big tech stocks on Monday, slipping nearly 5%, and Forbes reported that Mark Zuckerberg alone had lost nearly $ 6 billion.

The breakdowns occur the morning after the broadcast of “60 Minutes” maintenance with a whistleblower who said Facebook is aware of how it amplifies hatred, misinformation and unrest, but claimed the company is hiding what it knows. Facebook has denied the allegations.


Musadiq Bidar contributed reporting.

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